Fresh Eyes Project

This workshop was designed to audit the core user experience from an unbiased, first-time perspective. Participants walked through the Sendwave app as new users, capturing the full flow of sending money—from registration to first transfer—while documenting usability issues, technical inconsistencies, and standout moments.

CLIENT

YEAR2024

DELIVERABLESUX/UI & RESEARCH

ROLELEAD PRODUCT DESIGNER & USER RESEARCH

People with postits

Step 1: Edge Case: First Transfer After Creating the Account Step 1

Step 1: Edge Case: First Transfer After Creating the Account Step 2

Step 1: Edge Case: First Transfer After Creating the Account Step 3

Step 1: Edge Case: First Transfer After Creating the Account Step 4

Step 1: Edge Case: First Transfer After Creating the Account Step 5

Step 1: Edge Case: First Transfer After Creating the Account Step 6

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